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As a small business, should I focus on gaining new customers, or repeat customers? Good question. The answer: Ideally, both.
A more complicated answer: As you grow your business, it can be difficult to focus on acquiring new customers and preserving current ones1. You have to choose which path to take: new or old customers? The decision is difficult, since both constitute growth. The biggest question is: How do you want to grow your customer base?
Here at Paladin, we enjoy hearing from our customers. Every comment and question is valuable to us as we continually update our system to save you time and help you make more money. If you have any suggestions to improve your experience with Paladin POS, we would like to know.
Paladin POS offers a simple, easy experience that will greatly improve your store’s operations. The following article contains common questions we receive from stores considering the benefits of Paladin POS. We enjoy seeing this kind of feedback! If you have questions about Paladin, feel free to add them in the comments below.
We received a good question about Paladin signature capture pads the other day. We were asked why the signature capture feature was so useful, and why we suggested using a capture pad.
Why are signature capture pads so useful? Let me shine some light on it for you.
We’re always growing and integrating with different barcodes. Paladin has recently finished talking with Rx30 – we now have another list of barcodes in our system!
Paladin POS now supports and interfaces with Rx30 pharmacy systems through the patient’s prescription barcode. All Paladin POS pharmacy features are available to Rx30 pharmacies. Any pharmacy interested in improving their customer’s shopping experience and using Rx30 for dispensing should implement this integration.
For assistance contact Paladin Customer Service at 1-800-725-234 or email us by clicking here.
Charles Owen took a day to visit Ross Valley Pharmacy to speak with Paul Lofholm, Pharm.D. Seeing his childhood home was a great experience, and Charles enjoyed the friendly atmosphere of the pharmacy. It’s easy to see what draws people in to work with the family-owned business! Their efficient, comfortable way they handle the pharmacy is a huge draw.
We wanted to share a few of the topics that Paul Lofholm spoke about. Be sure to subscribe to our blog to get more information about other Paladin users and their experiences!
How do keyboard shortcuts save so much time? Well, it takes less than a second (and little thought) to perform actions without touching the mouse. How do you start using these wonderful time-savers? By getting comfortable enough to use them.
For all those options that don’t show up on the screen, here are the shortcuts. The last article I wrote about how keyboard shortcuts save time lists all the basic functions that I use daily. They’re very convenient! Please, put them to use!
Here are a few secret shortcuts that save time. Copy this and print it out in a Word document! Tape it to the side of your computer and use them until you’re familiar with them. The best part after that is when you can burn paper.
Charles Owen interviewed Paul Lofholm, Pharm.D during a recent visit to Ross Valley Pharmacy. The atmosphere of the pharmacy was comfortable, and they obviously cared about the people they helped. As a family-owned pharmacy, Ross Valley Pharmacy carries the human aspect that draws customers in.
The conversation was excellent, and Charles enjoyed speaking with Paul Lofholm throughout his stay in Larkspur. Charles asked plenty of questions, and we wanted to share the answers with you. Subscribe to Paladin’s blog to find out more about Paladin users and their businesses!
Some of our clients have requested that their inventory items aren’t automatically combined when two or more of the same item are scanned. Some stores have told us they don’t want to use (or be subject to) the Paladin POS feature of auto-combining identical inventory items into a single line on the customer’s Invoice / Quote. We’ve added an option to help with this!
If your store would benefit by turning this auto-combine feature off, simply click File – Setup – Company and scan down the screen until you find the Invoice Group box. Check the box beside “Disable Auto-Combining of Rows”, click Save and exit.
After performing this action, your items will scan separately until you choose to switch it back. This invoice feature is incredibly useful if you want to save room on receipts and customer invoices.
There is a special kind of information that only signs and labels can offer us. These special information givers show us the difference between the ingredients and the health risks, and between “stop” and “yield.” Labels tell your customers which items are on sale, which ones are more expensive. Signs and labels have a variety of purposes that off us information every day.
A particular kind of label is a bintag. This said tag gives you the product information such as the price, barcode, and essential descriptions. With Paladin, these sticky tags have specific templates and formats. Use these bintag templates to label your shelves!
Village Ace Hardware’s three stores offer extensive inventory for contractors and do-it-yourselfers. Their focus on delivering outstanding customer service on every sale has given them a strong foothold in a market often dominated by big box stores. Village Ace is proud of their commitment to their local communities, and those communities have responded with support and loyalty.