Ace Hardware of Orange City is a family-owned store located in a small town of just over 10,000 residents. Their nuts & bolts and lawn & garden offerings, as well as a phenomenal paint department allow them to go the extra mile in convenience-based customer service.
Richard finds the greatest reward in helping customers – being able to provide just the right solutions to their problems. In his many years in the industry, Richard has seen a drastic change in inventory management, “You have to maintain your investment by getting rid of the bad SKUs and increasing the good ones.” He has been successful in staying competitive with price and selection. The key to his success? “Keeping our technology current. Paladin has helped us achieve this in a simple and cost-effective manner. With just a few keystrokes, we can easily access necessary data, control inventory, drive sales and, thus, profits. The system is easy to use and easy to train.” In the next five years, Richard anticipates a technology-driven, “wireless everything” industry, with the Internet prompting many brick-and-mortar consolidations.
Company: Ace Hardware of Orange City
Owner: Richard Anderson
Location: Orange City, FL
Years in Business: 31
“Change to Paladin! It has made my life so much simpler. Keep your technology current. Know your competitors and your market. You must be willing to adapt or you will be gone.”