“The customer is always right; Employees must follow protocol at all times…”
You can probably add many other revered business rules. But can established norms be more limiting than lucrative? What if Columbus had simply accepted the prevailing notion of a flat earth? And where would we be if the Wright brothers had taken as truth the sentiment of flight being impossible? Fortunately for us, these and many other great minds have demonstrated intelligent ignorance – the ability to focus on a goal while being ignorant of the impossible. Belief without limits is a powerful force in the ever-progressing retail arena. Continue reading
The currently improving economic climate also is generating a job-seekers market. While beneficial in the big picture, this can create difficulty in finding good employees. Here are some tips: Continue reading
With the everyday demands of running a store, it can be easy to overlook one of the most important factors in retail and business success — a positive customer experience.
When you don’t pay attention to the customer, you can lose their business.
Fortunately, a good experience is not hard to create. Here are some ways to make it happen.
At Paladin, we want to ensure you are getting the best experience with your Paladin Point of Sale system. We want to make sure you are equipped to have the most efficient and productive use of your time. Here are ten features that can help your business succeed and make using your Paladin Point of Sale system more effective.
Reports can be set up to run automatically, especially overnight, and can be retrieved at any time. No more having to select report ranges or sorting options.
You can set up your end of month reports to automatically generate, saving you time when you need the information quickly. No more missing inventory reporting deadlines, everything you need will be ready for you at the push of a button. Continue reading
Many merchants have legitimate business reasons to establish remote access connections to their point of sale, including allowing resellers and other vendors to manage and update their software. However, if not configured and managed correctly they can provide an easy entry point for unauthorized intruders to gain access to the system, and potentially to sensitive customer data. The following are highly recommended tips for enabling remote access while maintaining data security: Continue reading
Today’s market seems to be all about the price. How much cheaper can I get it here as opposed to there and who is going to give me the best deal. So the age-old question comes to mind, “how do I keep up with the never ending competitive market?” Continue reading
Reduce remote access vulnerability with these quick tips
Many merchants have legitimate business reasons to establish remote access connections to their point of sale, including allowing resellers and other vendors to manage and update software systems. If not configured and managed correctly, they can provide an easy entry point for unauthorized intruders to gain access to the point of sale system, and potentially to sensitive customer data. The following are highly recommended tips for enabling remote access and maintaining data security. Continue reading
Layaway plans have made a resurgence after a hiatus in the mid-2000s and have been spearheaded by big-box retailers like Walmart, Toys R Us, and Kmart. A whopping 30% of consumers start their holiday shopping as early as October.
How can you take advantage of attracting these consumers to your store? Paladin Point of Sale makes it easy to create a layaway plan and accept deposits for each customer, as well as keeping track of all quantities of items being reserved. Continue reading
If a chain is only as strong as its weakest link, your store is only as strong as your weakest employee. Finding the right employees for your store is an important task. Even the best store with the right products and perfect prices can falter under untrustworthy leadership and lack of loyalty.
According to the 2014 annual Deloitte Millennial Survey, millennials are expected to become 75% of the global workforce in the next decade. Today’s millennial generation has many choices in employment and is no longer drawn to the retire-where-you-began work ethic of generations past. Hiring from the millennial generation is an intelligent step toward finding employees that fit your store.
Since hiring new employees costs more than retaining loyal ones, what can you do to attract and keep loyal employees in your store? Continue reading
At Paladin, we are always exploring new methods to advance the ways our customers interact with and leverage our software solutions. We are excited to introduce “Excellence in Coaching,” a new series of free bi-weekly webinars! Initial topics include: distinctive features, custom reporting, loyalty programs, procedure recommendations, detailed instruction on new features, Mobile2 apps and more. Beginning June 30th, “The Top 10 Most Overlooked Features in Paladin POS” will kick things off. This presentation was well received at the recent Paladin User’s Group. To discover how you can participate in this and other Excellence in Coaching Webinars, click here. Continue reading