“The customer is always right; Employees must follow protocol at all times…”
You can probably add many other revered business rules. But can established norms be more limiting than lucrative? What if Columbus had simply accepted the prevailing notion of a flat earth? And where would we be if the Wright brothers had taken as truth the sentiment of flight being impossible? Fortunately for us, these and many other great minds have demonstrated intelligent ignorance – the ability to focus on a goal while being ignorant of the impossible. Belief without limits is a powerful force in the ever-progressing retail arena. Continue reading
Upselling is a quick, easy way to fortify profits, and your employees are the front line troops to make it happen. Teach them how!
Knowing Your Audience
You don’t have to be a psychology major to read the people around you. Train your employees to be aware of customer body language and facial expressions. Are they closed off or open? Do they appear disinterested or engaged? With a bit of common sense, intuition and basic training, your employees can pinpoint tell-tale signs. Continue reading
The currently improving economic climate also is generating a job-seekers market. While beneficial in the big picture, this can create difficulty in finding good employees. Here are some tips: Continue reading
With the everyday demands of running a store, it can be easy to overlook one of the most important factors in retail and business success — a positive customer experience.
When you don’t pay attention to the customer, you can lose their business.
Fortunately, a good experience is not hard to create. Here are some ways to make it happen.
At Paladin, we want to ensure you are getting the best experience with your Paladin Point of Sale system. We want to make sure you are equipped to have the most efficient and productive use of your time. Here are ten features that can help your business succeed and make using your Paladin Point of Sale system more effective.
Reports can be set up to run automatically, especially overnight, and can be retrieved at any time. No more having to select report ranges or sorting options.
You can set up your end of month reports to automatically generate, saving you time when you need the information quickly. No more missing inventory reporting deadlines, everything you need will be ready for you at the push of a button. Continue reading
Many merchants have legitimate business reasons to establish remote access connections to their point of sale, including allowing resellers and other vendors to manage and update their software. However, if not configured and managed correctly they can provide an easy entry point for unauthorized intruders to gain access to the system, and potentially to sensitive customer data. The following are highly recommended tips for enabling remote access while maintaining data security: Continue reading
Today’s market seems to be all about the price. How much cheaper can I get it here as opposed to there and who is going to give me the best deal. So the age-old question comes to mind, “how do I keep up with the never ending competitive market?” Continue reading
You ask the customer standing in the aisle, “Can I help you?” They respond with the all-to-often heard, “I’m just looking.” Converting even a few browsers into buyers each day may have a significant impact on your bottom line. You can avoid missing a great selling opportunity by using these simple psychological tactics: Continue reading
Establishing strong, long-term customer relationships is critical to the overall health of your business. Not only do happy customers become repeat customers, but they are also your best sales people. Here’s how to build lasting connections: Continue reading
Reduce remote access vulnerability with these quick tips
Many merchants have legitimate business reasons to establish remote access connections to their point of sale, including allowing resellers and other vendors to manage and update software systems. If not configured and managed correctly, they can provide an easy entry point for unauthorized intruders to gain access to the point of sale system, and potentially to sensitive customer data. The following are highly recommended tips for enabling remote access and maintaining data security. Continue reading