Frustrations with Current Point of Sale Systems

Frustrations with Current Point of Sale Systems paladin data corp pos systemA point of sale system allows you track purchases, analyze inventory levels for each item, monitor customer purchases, and calculate when you need to order stock. Or, it should.

Point of sale systems are supposed to offer flexibility, convenience, and organization to your store and inventory. With a point of sale you track trends, generate data, and maintain a sales history without extra work – or so many point of sale vendors say.

For some store owners, however, point of sale systems deliver difficulties instead of value. The biggest frustrations include:

 

  1. High or hidden expenses
  2. Complex inventory control
  3. Poor customer service
  4. Complicated procedures and systems

Paladin Data Corp has identified these common challenges, and we change the struggles into advantages. We address each frustration and keep your store profitable by keeping it all simple. We’re here to help you grow—if you succeed, we succeed.

1. High or Hidden Expenses

Nothing is more frustrating than watching money fly out of your wallet with hardly anything in return. Some point of sale systems have hidden charges for upgrades and huge start-up fees—or worse yet, make you pay extra for customer support!

This isn’t the case with Paladin Point of Sale. When you use Paladin, we provide a small start-up fee and a monthly subscription that covers technical support as well as all releases and updates. There are no hidden fees. Period.

While other companies may require you to sign a contract that keeps you paying for years, Paladin is based on a month-to-month subscription free of commitment. If it doesn’t work for you, you can back out at any time. Our low, predictable payment method gives you access to excellent customer service and every new update produced.

“It’s returned dividends. I hoped to see a 2-5% increase in profits because of Paladin. I can tell you now . . . It’s been significantly more than that.”

—Lance Cox, Coos Curry Supply

2. Complex Inventory Control

Many store owners struggle to get the stock on their shelves to match what’s listed in their point of sale system. Paladin Point of Sale eliminates that struggle. We don’t want you to have a long process of counting inventory of your whole store; we want to make it simple.

Inventory is one of your greatest investments. With Paladin Point of Sale, you are empowered by an intuitive, low-maintenance inventory solution. To help grow your investment, Paladin’s Market Driven Inventory Management™ predicts what you need to order based on the moving market—for instance: seasonality. We don’t want you ordering snow shovels in the middle of summer unless it truly benefits you! Paladin Point of Sale helps you stay intentional when getting the ROI on each of your investments.

Make more informed decisions about your inventory investments. Click here to see what Paladin’s Market Driven Inventory Management™ can do for you.

3. Poor Customer Service

Do you enjoy being put on hold for fifteen minutes, only to be transferred to three or four different people before finally talking to someone in customer service? Of course not! It’s beyond frustrating. And what’s even more frustrating is when your question never even gets answered. In fact, many customers have to wait for days before hearing back from a rep.

That’s not real customer service.

Although customer service can be the most frustrating side of a company, it’s one of the greatest aspects of Paladin. We make customer support a top priority by providing premium business hours support and 24/7 emergency support. Paladin listens to its customers. We deliver the best support and meet all of your needs with quick resolutions and personal help.

“When I have a relationship with the support team like the one I’ve built with Paladin versus my old system, it’s just a real pleasure to work with the guys. It’s just been a real pleasure in the short year that I’ve been with Paladin.”

—Heath Schultz, Circle S Hardware

4. Complicated Procedures and Systems

When technology over-complicates your process, it’s time to take a step back and rethink. A point of sale should do the heavy lifting for you, not require your constant love and attention. Some systems have complex procedures that take hours to complete, bombard you with features you don’t need, or include pages and pages of instructions for required updates. These complications arise quickly, especially for those who aren’t tech-savvy.

Here at Paladin we take out the “tech” out of “technology” so it just … well, works! Our streamlined system keeps things simple—and we mean simple: simple to set up, simple to learn, and simple to use. With Paladin’s large graphics and user-friendly layout, you can rest assured knowing you and your employees will always be able to understand and learn Paladin quickly. We want to bring back simple, and that starts with a user-friendly point of sale.

“The Paladin system is easy enough to use that it doesn’t put a load on me to make the thing work. Paladin just makes my life easier.”

—George Dickson, Berkshire Ace Hardware, Inc.

Kick Frustrations to the Curb

We know you don’t have the time or the money to mess around with something that doesn’t work. If your point of sale system isn’t user-friendly, reasonably priced, and doesn’t have excellent customer support, then it’s time to switch to a system that is.

Give us a call at 1-800-725-2346 to find out if Paladin Point of Sale is a good fit for your store.

 

Post written by: Shayla Eaton

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