Paladin Tech Buzz


Your Paladin Point of Sale system holds a lot of important information.

Inventory, accounts receivable, tax records, sales data, customer info… Everything is in there and easy to access when you need it.

But, what if, suddenly, it wasn’t there?

Fire, theft, natural disasters, computer viruses, and catastrophic hardware failure are just a few of the events that can permanently separate you from one of your most valuable assets — your data. Continue reading

Business of Excellence: Bryant & Sons Building Supply

Business of excellenceCompany: Bryant & Sons Building Supply

Owner: Dennis Bryant

Location: Summerville, GA

Years in Business: 71

Bryant & Sons Building Supply has been a fixture in Summerville, Georgia since 1945. The Bryant’s are proud to have Landon, a member of their fourth generation, helping customers and learning the family business. While they carry a full line of lumber, plumbing, and electrical supplies, the two five-gallon paint shakers seem to run non-stop. Continue reading

Keep it Healthy – Working for Workplace Wellness

Sport equipment. water, towel, earphones and phone on wooden background

Company-implemented wellness programs help keep employees productive, happy, and healthy. The 2012 Aflac WorkForces Report found workers who participated in wellness programs were more likely to have a higher level of job satisfaction, feel happier with their employer, and be more satisfied with their overall benefits.

Here are a few easy-to-implement ideas: Continue reading

Executive Perspective: Leveraging “Local” in Retail Stores

charlesI am back in the office after my annual bow hunting trip I take during deer and elk season in Oregon. During my trip I needed some supplies for my trailer so I drove 46 miles to the nearest town. My first stop was a well-known big box store.

When I entered the store there was no one to greet me. I walked through the miles of aisles finding nothing to suit my needs. At one point I found myself yelling “Hello, Hello” to get someone’s attention. (Geez, finding an elk was easier!) After 10 minutes, I found someone from a different department who had no useful knowledge of what I needed. After all that, I left empty handed. At a local store down the road, I was welcomed by a smiling face as I walked through the door. After explaining what I needed, she radioed Continue reading

Lighten the IT Burden with Managed Services

IT maintenance

Wouldn’t it be great if your computers were automatically maintained, backed-up, and protected from viruses, spyware, and malware?

Introducing Managed Services

Managed service providers, or MSP’s, use special software to pro-actively keep your computers and network healthy, and take immediate action if problems arise.

Prevention vs. Repair

Normally, when a computer quits working, you call a repair person, wait patiently for a technician, and get a hefty repair bill. This is the break/fix business model. With managed Continue reading

The Help Portal: A Free Upgrade to First Class

World map connected, social network, globalization business, social media, networking concept.The Help Portal is a powerful free resource for all Paladin users. This is the place to find information about how to do almost anything in Paladin Point of Sale. With a single search, you can access all related knowledge base articles, videos, webinars, and new features.

The new Help Portal is web-based. You can get to the new Help Portal in a couple of ways. The help menu in Paladin Point of Sale has direct links to the various libraries in the Help Portal (knowledge Continue reading

Foiling Ransomware: Preventing Your PC from Being Taken Hostage

Keyboard locked in a chain.

What is ransomware?

Ransomware is a type of malicious software used to block access to your computer system.  While your computer is being held captive, you are unable to access windows, your files, and your apps.  It encrypts your files and holds your computer system hostage until a “ransom” is paid.  In the past, attackers demanded a couple hundred dollars, but now the payoffs can be upwards of $20,000! Even after a sum of money is paid, there is no guarantee that the encryption (malware) will be removed. You can be exposed to this type of malware through suspicious emails, links, downloads, pop-ups, and other content from unsafe senders or websites. Continue reading

Integrating with Avalara and Microsoft Dynamics GP


Paladin has joined with Avalara to make taxes less taxing.

AvaTax by Avalara simplifies your tax obligations by combining real-time tax calculation and fully automated sales tax compliance for your business. AvaTax is based in the cloud, so with every change to tax laws or rates, your business is always collecting the right tax at the right time.

If you ship or deliver products, AvaTax uses the most current U.S. Postal Service approved address data to verify the delivery address before tax is calculated and ensure Continue reading

Tech Buzz: The Fantastic Four of Small Business Credit Card Security

Super Family Background [Converted]Credit card security breaches at large retail companies are headline news. Public relations departments, lawyers, and consultants spring into action to control damage to the company’s image. You might be surprised to know that 80% of all attacks are directed at small to medium-sized businesses. A data breach can cost you thousands in fines and penalties, ruin customer confidence, open your company to litigation, and prevent you from running your business. To make matters worse, as of October 1, 2015 the liability for fraudulent purchases lands squarely on the shoulders of the merchant. Continue reading

Business of Excellence: Butler Lumber

Business of excellenceCompany: Butler Lumber, Pipe, and Stone
Owner: Ron Star
Location: Maynard, MA
Years in Business: 43

Butler Lumber, Pipe, and Stone is a family-owned business located in Maynard, Massachusetts, 25 miles west of Boston. In addition to lumber, pipe, and stone, they carry a variety of hardware, tools, and complete septic systems.

Being a local business with a long history in the community sets them apart from their competition. Great customer service, quality products, competitive pricing, and a staff with deep product knowledge, keep their customers coming back year after year. Continue reading