Paladin Point of Sale Q and A: What Can Paladin Do For Me?

Paladin POS Q and A: What Can Paladin Do For Me?Our Paladin staff members always enjoy hearing from our clients.  Every question is valuable to us as we strive to make Paladin Point of Sale (POS) more efficient for your business.  If you have any suggestions to improve your experience with Paladin Point of Sale, we would like to know.

Paladin Point of Sale offers a simple, easy experience that will greatly improve your store’s operations.  Listed below are some frequently questions we receive from stores considering the benefits of Paladin Point of Sale.  We enjoy seeing this kind of feedback!  If you have questions about Paladin, feel free to add them in the comments below.

Can I create notifications in Paladin Point of Sale to reinforce things like reminders to capture Stihl serial numbers and other information?

Yes.  We have a feature named “auto text” that allows messages to be attached to specific SKUs.  The principal purpose of this is to either inform the customer of unique information or to prompt the salesperson to perform another task.

What happens to kit SKU retails when there is a price change on items making up the kit?

The kit maintains the pricing originally approved for it.

Paladin doesn’t want to automatically change kit prices.  So many times items in kits have a lower price (or even zero so only the kit is priced, not the items).

How would we handle a layaway purchase?

Paladin has an “inventory on-hold” feature (accessible from the invoice system) that will solve this need for you.  Inventory stock on hand is transferred to an on-hold quantity and is easily viewable to see the specifics of “who has this product on hold?”  Learn more about the inventory on-hold feature here.

Does Paladin Point of Sale have a special order system?

Paladin’s Special Order system was released during several beta software releases during the Fall of 2012.  Several lumber yards immediately began “using the daylights” out of the new system and a few follow-on enhancements were released.  The entire system was released to Paladin’s General Release profile stores in early February 2013.

This feature has been very solid and reliable despite its young age.  A single special order can generate a number of supplier specific purchase orders automatically.  If you’d like to learn more about special orders, contact our customer service or email us at

How does Paladin handle delivery orders?

At the conclusion of any sale, a salesperson may accept / add information necessary for a delivery.  The salesperson may also specify the correct sales tax jurisdictions as they pertain to the delivery location.  This calculates the sales tax for the delivery location, not the store’s location.

Also, every completed invoice has the option to generate a yard order / pick ticket and/or an unpriced delivery ticket.  A future version of Paladin Point of Sale will allow the Paladin Mobile Access system to collect a signature on any internet enabled smart device and attach that signature to the delivery ticket.

To learn more about delivery taxes and tickets, click here.  For further information, contact your Paladin customer service.

How do we sell a future item in Paladin?  How does the system determine cost for the item and can it adjust the cost on that sale if cost is different when received?

Paladin expects everything sold to be known to Paladin Point of Sale.  That doesn’t mean the product has to be received yet, just known.  Since we expect near real-time upload of sales data to general ledger applications, the idea of changing data from a past period of time once the PO is received wouldn’t pass GAAP (Generally Accepted Accounting Practices) standards.

Paladin’s solution is to factor in the difference between actual cost and reported cost into the remaining stock on hand.  This maintains a true inventory value, a true margin on operations, and doesn’t change a closed accounting period.

Does the system recognize quantity breaks when items are scanned separately on an invoice?

Yes.  Paladin’s “auto combine” feature automatically combines like items regardless of when they are scanned.  Quantity pricing breaks also work automatically.

Can I set a threshold for when debit is offered to the customer?

The newest PCI security standard system (mentioned above) will be able to offer this.

We’d Love to Hear from You!

Our Paladin team is always eager to help.  If you have suggestions, questions or comments, feel free to add them in the comments below.  We would love to hear from you!  If you want to talk with someone from our team, give us a call at 1-800-725-2346 or leave a comment to start a discussion below.

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